Effective Date: 08 September 2024
What information does Go1 Application collect?
1. Information We Collect
1.1 Information You Provide to Us:
Account Information:
Drivers and Passengers: When you sign up for an account, we collect personal information such as your name, email address, phone number, profile picture, payment details, and any other information you provide during the registration process.
Driver-Specific Information:
If you are a driver, we collect additional information related to your driving license, vehicle registration, insurance information, and any other regulatory documents needed to provide driving services.
1.2 Information We Collect Automatically:
Location Data:
For Drivers: We collect your real-time location data while you are using the app to provide accurate navigation and match you with passengers.
For Passengers: We collect your location information to connect you with nearby drivers and to help drivers find your pickup location.
Usage Data:
We collect information about how you interact with our app, including access times, app features used, and any crash or error reports.
1.3 Information from Third Parties:
We may receive information from third-party services such as background check providers, payment processors, or identity verification services to ensure driver compliance with local regulations.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Improve Our Services:
For Drivers: We use your location, vehicle, and account information to match you with passengers, calculate fares, and navigate routes efficiently.
For Passengers: We use your location and account information to connect you with drivers, calculate trip costs, and ensure smooth navigation during your ride.
2.2 For Payments and Transactions:
We use your payment information to process payments for trips, both for drivers receiving payouts and passengers paying for services.
2.3 Customer Support and Communications:
We use your contact information to respond to inquiries, provide customer support, and send important updates regarding the app.
2.4 Legal and Regulatory Requirements:
We may use or disclose your information to comply with legal obligations, such as responding to government requests, court orders, or protecting the rights, safety, and security of Go1 and its users.
3. How We Share Your Information
We only share your information in the following circumstances:
3.1 Between Drivers and Passengers:
For Drivers: We share your name, profile picture, vehicle details, and real-time location with passengers to facilitate the ride.
For Passengers: We share your name and pickup location with drivers to ensure seamless coordination.
3.2 With Third-Party Service Providers:
We share your data with trusted third-party providers who help us operate and maintain our services, such as:
Payment Processors: To handle transactions and payouts.
Cloud Storage Providers: To securely store data.
Identity Verification Services: For driver background checks.
3.3 Legal and Regulatory Sharing:
We may disclose your data to law enforcement or regulatory authorities if required by law, or in the case of disputes or investigations involving users’ safety or legal rights.
4. Your Rights and Choices
4.1 Managing Your Information:
You can access and update your account information at any time through the app. Drivers can update their vehicle or driving license details, and passengers can update their profile information.
4.2 Location Data:
For Drivers: Your location data is essential for providing the service. You can disable location tracking when you are not using the app.
For Passengers: You can control location sharing through your device settings, but disabling it may affect your ability to use certain app features.
4.3 Deletion of Your Data:
You can request the deletion of your account and associated data by contacting us at [support email]. We may retain some information for regulatory compliance and legal obligations.
5. Data Security
We are committed to protecting your data and use encryption, secure servers, and access control measures to safeguard your information. While we take these steps, no data transmission over the internet is entirely secure, and we cannot guarantee complete security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal requirements. You can request deletion of your data by contacting [support email].
7. Changes to This Privacy Policy
We may update this policy from time to time. When we make significant changes, we will notify you through the app or via email. Please review the updated policy regularly to stay informed.
8. Contact Us
If you have any questions or concerns regarding your privacy or this policy, you can reach us at:
Email: go1taxiapp@gmail.com
Address: Cairo, Egypt