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Frequently Asked Questions
How do I estimate the cost of my ride before booking?
Go1s provides fare estimates when you input your pickup and drop-off locations, taking into account factors like distance, traffic, and surge pricing.
Can I schedule a ride in advance?
Go1 offers the option to schedule rides ahead of time, ensuring availability for early morning flights or important appointments.
What should I do if I leave an item in a vehicle?
Contact us through our app or website immediately. We typically have a lost and found section and can facilitate communication with your driver to retrieve your item.
How are Go1 drivers vetted?
Go1 conducts background checks on drivers, including driving record checks and criminal background checks, to ensure passenger safety.
How does surge pricing work?
Surge pricing occurs during times of high demand, increasing fares to balance the demand for rides with the available supply of drivers. Prices are usually clearly indicated in the app during these times.
What are the payment options for rideshare services?
We typically accept various forms of payment, including credit and debit cards, and digital wallets.